Returns/Refunds Policy
We have a 30-day return policy for refunds, which means you have 30 days after receiving your item to request a return, refund or exchange.
To be eligible for a refund, one must have experienced a problem with the order, product and/or package, and the refund will be processed in 24-48 hours.
To start a return, you can contact us at accessory.necessities.shop@gmail.com with the order #, a complete description of your problem and photos. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at accessory.necessities.shop@gmail.com.
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Cases that Accessory Necessities Shop makes refunds:
1. Damaged Products
If the arrived product is damaged, we offer a full refund or replacement.
2. Incorrect or Missing Products
We have a strict quality control standard, and every product is checked before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
3. Products Out of Stock
4. Products Unable to Ship
5. Delayed Orders
We offer a full refund if the order delays. It will be counted from the date that the package leaves the warehouse.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, we will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa, we will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, we will not refund you.
6. Cancel Orders
7. Missing Packages
8. Other Conditions
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.